About the Role
Remedy Group is seeking an experienced individuals of pharmaceutical and B2B professionals for our Account Services team for our Pharmaceutical client. The team will be responsible for providing high-quality, reliable service and support to medical offices, retailers, wholesaler and distributors and hospitals throughout the country via phone call and email communications. In addition, Sales support will be required to engage with calls targeted to pharmacy accounts. Position will be supported by the Account Manager who will report into the Director of Operations. The overall team that will be in place will be supporting the needs of the account based on the responsibilities listed below during the hours of operation from 9am to 6:30pm EST.
Responsibilities
• Minimum of 3 years’ experience in the HealthCare/Pharmaceutical industry
• Prior experience in Customer Service required
• Background in Sales preferred
• Demonstrated high proficiency within Microsoft applications such as Office, Word, Excel, including vast knowing within MS Outlook and Teams
• Excellent written and verbal communication abilities.
• Experience with email management and VOIP platforms and customer service ticketing systems.
• Ability to work effectively with internal stakeholders and external partners.
• Adaptable, solution-oriented, and comfortable operating in a dynamic environment.
• Knowledgeable in CRM’s and Pharma Supply Chain Process
Requirements
• Minimum of 3 years’ experience in the HealthCare/Pharmaceutical industry
• Prior experience in Customer Service required
• Background in Sales preferred
• Demonstrated high proficiency within Microsoft applications such as Office, Word, Excel, including vast knowing within MS Outlook and Teams
• Excellent written and verbal communication abilities.
• Experience with email management and VOIP platforms and customer service ticketing systems.
• Ability to work effectively with internal stakeholders and external partners.
• Adaptable, solution-oriented, and comfortable operating in a dynamic environment.
• Knowledgeable in CRM’s and Pharma Supply Chain Process