AVAILABLE OPPORTUNITY
Customer Service Specialist
Customer Service Specialist– 1099 Contract
Primary Purpose of Position
Remedy Group is seeking a dedicated and professional individual to join our team in a Customer Service role on a contract basis. The successful candidate will be responsible for handling inbound email inquiries, providing timely and accurate responses, triaging internally and directly with the Client team and ensuring a positive experience for all customers. This position is part-time, with a commitment of 6 hours per day, Monday thru Friday.
Responsibilities
• Respond promptly and professionally to inbound customer emails, addressing questions, concerns, and requests with care and accuracy.
• Collaborate with team members and management to resolve customer issues and provide consistent support.
• Maintain clear and concise records of all customer interactions.
• Stay informed about Client's products, services, and policies to provide accurate information and guidance.
• Uphold Company policies, procedures, and compliance standards throughout every interaction.
• Provide regular feedback and updates to supervisors as required.
Qualifications & Requirements
• Bachelor’s degree or equivalent work experience in customer service, communications, or a related field.
• Previous experience in a customer service or support position, preferably involving email correspondence.
• Excellent written communication skills and attention to detail.
• Ability to manage time effectively in a fast-paced, dynamic environment.
• Proficiency with email platforms, messaging applications, and customer service tools.
•Proficiency in Microsoft Excel for data management and reporting.
Preferred:
*Experience supporting healthcare or pharmaceutical clients.
*Advanced training or certifications in customer relationship management.
*Strong problem-solving skills and adaptability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.