AVAILABLE OPPORTUNITY
customer service account specialist
Customer Service Account Specialist
Primary Purpose of Position
Remedy Group is seeking an experienced individuals of pharmaceutical and B2B professionals for our Customer Service Account team. The team will be responsible for providing high-quality, reliable service and support to medical offices, retailers, wholesaler and distributors and hospitals throughout the country via phone call and email communications. In addition, Sales support will be required to engage with calls targeted to pharmacy accounts. Position will be supported by the Project Manager who will report into the Director of Operations. The overall team that will be in place will be supporting the needs of the account based on the responsibilities listed below during the hours of operation from 9am to 6:30pm EST.
Responsibilities
• Responding to inbound inquiries (calls and emails) from medical offices, retailers, wholesaler distributors and hospitals regarding vaccine products, ordering processes, shipment tracking, delivery issues, product technical complaints and inventory management.
• Providing product information, technical support, and resolution of routine and complex issues.
• Supporting vaccine-related programs and their adverse event reporting and technical complaint process and procedures.
• Handling complaints, escalations, and feedback in accordance with established protocols.
• Assisting with account setup, registration, and ongoing maintenance for healthcare providers.
• Order entry and adjusting orders
• Cross offer / upsell on incoming calls Outbound sales calls to targeted pharmacy accounts– inform and obtain new customers and new orders (sale quota will be required)
• Heavy cross functional collaboration with Distribution, Sales and Customer Account Teams.
Qualifications & Requirements
• Minimum of 3 years’ experience in the HealthCare/Pharmaceutical industry
• Prior experience in Customer Service required
• Background in Sales preferred
• Demonstrated high proficiency within Microsoft applications such as Office, Word, Excel, including vast knowing within MS Outlook and Teams
• Excellent written and verbal communication abilities.
• Experience with email management and VOIP platforms and customer service ticketing systems.
• Ability to work effectively with internal stakeholders and external partners.
• Adaptable, solution-oriented, and comfortable operating in a dynamic environment.
• Knowledgeable in CRM’s and Pharma Supply Chain Process
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.